Customer Service Executive Jobs in Ras Al Khor, Dubai | Lutfi Group — Arabic Speaker
Lutfi Group of Companies, an established UAE group since 1971 operating across electronics, retail, manufacturing and real estate, is hiring a Customer Service Executive in Ras Al Khor, Dubai. Arabic speaking is mandatory and freshers are welcome to apply.
About Lutfi Group of Companies
Established UAE Group Since 1971 — Electronics, Retail, Manufacturing & Real EstateLutfi Group of Companies is an established organisation since 1971, operating across multiple sectors including home appliances, electronics, optical retail, wholesale, manufacturing and real estate. With a legacy of excellence, the group has become synonymous with quality and innovation in the UAE.
The group is driven by a passion for innovation and entrepreneurship, continuously creating unique opportunities across its sectors. Its expertise spans retail and wholesale distribution of home appliances, electronics and optical products, manufacturing of high-quality goods, and a real estate division offering residential and commercial properties backed by deep market knowledge.
With an experienced team of dedicated professionals, Lutfi Group fosters a culture of innovation, collaboration and excellence — empowering employees to think creatively, embrace new challenges and grow across all its ventures.
Job Overview
Job Summary
Lutfi Group of Companies is hiring a Customer Service Executive in Ras Al Khor, Dubai who is fluent in Arabic and passionate about customer support and professional communication. The role supports the group's showroom and office operations across its retail and service activities.
This is an excellent opportunity for fresh candidates looking to start their career, as well as experienced customer service professionals who want to grow within a well-established UAE group.
Key Responsibilities
- Handle incoming customer inquiries and provide professional support across phone, email and in person.
- Coordinate with customers in Arabic and English, ensuring clear and timely communication.
- Maintain accurate customer records, follow-ups and update internal trackers.
- Support showroom and office operations with day-to-day administrative tasks as required.
- Escalate complex customer issues to relevant departments and follow them through to resolution.
Qualifications & Requirements
The ideal candidate for this Customer Service Executive vacancy in Ras Al Khor must meet the following criteria:
Mandatory Requirements
- Arabic speaking is mandatory — strong spoken and written Arabic.
- Good overall communication skills with a customer-friendly approach.
- Basic computer knowledge including familiarity with MS Office and email.
- Positive attitude and willingness to learn on the job.
Preferred
- Prior exposure to retail, customer support or showroom environments in the UAE.
- Good written and spoken English in addition to Arabic is an advantage.
- Freshers are warmly welcomed to apply.
General Eligibility
- Currently based in the UAE and able to commute to Ras Al Khor, Dubai.
- High school or higher education qualification preferred.
- Comfortable working in a fast-paced retail and office environment.
How to Write a Strong CV for This Role
- 1Lead with your Arabic language skills at the top of your CV, clearly stating your proficiency level (native, fluent, conversational) along with English and any other languages spoken.
- 2Mention any customer service training, hospitality courses or basic computer certifications (Microsoft Office, typing, email handling) to strengthen your fresher profile.
- 3Include keywords like "Customer Service Executive", "Arabic Speaker", "Customer Support", "Showroom", "Dubai", "Ras Al Khor" so your CV passes ATS scans.
- 4Showcase examples of customer interaction even if from internships, part-time work or college projects — such as handling complaints, follow-ups, store assistance or telephonic support.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Executive job at Lutfi Group?
Email your updated CV to hrd@lutfigroup.com with the subject line 'Customer Service Executive – Ras Al Khor'. Only Arabic-speaking shortlisted candidates will be contacted.
Are freshers eligible to apply for this role?
Yes, freshers with strong Arabic communication skills, basic computer knowledge and a positive attitude are warmly welcomed to apply for this customer service role.
What is the most important requirement for this position?
Arabic speaking is the most important requirement for this position. Non-Arabic speakers will not be considered regardless of customer service experience.
What is the salary for this Customer Service Executive role?
The role offers a fixed monthly salary of AED 3,000 along with the opportunity to grow within an established UAE group operating across multiple sectors.
When is the joining date?
Immediate joining is preferred. Candidates already based in the UAE who can commute to Ras Al Khor, Dubai will be given priority during shortlisting.
