Guest Service Agent & Telephone Operator Jobs in Dubai | Residence Inn by Marriott
Residence Inn by Marriott is looking for a warm, service-focused Guest Service Agent & Telephone Operator to create welcoming first and last impressions for guests.
About Residence Inn by Marriott
Thoughtful Hospitality & GrowthJoin a team that values thoughtful hospitality, collaboration, and professional growth. At Residence Inn by Marriott, you'll play an important role in shaping each guest's experience from the very first call to the final farewell.
Job Overview
Job Summary
We are seeking a Guest Service Agent & Telephone Operator with previous front-desk or guest-services experience, preferably within a Marriott hotel environment. The ideal candidate will have excellent communication skills, a friendly approach, and the flexibility to work shifts, including weekends and holidays.
Key Responsibilities
- Welcome guests and manage check-in and check-out with professionalism and care.
- Handle reservations, guest requests, payments, and inquiries accurately.
- Operate the hotel switchboard, directing calls promptly and courteously.
- Share information about hotel services, amenities, and local attractions.
- Coordinate with housekeeping, maintenance, and other teams to resolve guest needs.
- Follow hotel procedures for privacy, safety, cash handling, and service recovery.
- Help create a smooth, memorable experience at every point of contact.
Qualifications & Requirements
The ideal candidate for this Guest Service Agent vacancy in Dubai must meet the following criteria:
Experience & Skills
- Previous front-desk or guest-services experience; Marriott experience is strongly preferred.
- Excellent communication and telephone etiquette.
- A friendly, composed approach and a genuine desire to help.
- Strong organization, attention to detail, and problem-solving skills.
- Comfort using hotel property-management systems and standard office technology.
Availability
- Flexibility to work shifts, including weekends and holidays, as needed.
How to Write a Strong CV for This Role
- 1Highlight your previous front-desk or guest-services experience, especially if it was with Marriott.
- 2Showcase your excellent communication and telephone etiquette skills.
- 3Include keywords like "Guest Service Agent", "Telephone Operator", "Front Desk", "Hospitality", and "Dubai" for ATS.
- 4Mention your familiarity with hotel property-management systems and your ability to work flexible shifts.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Guest Service Agent position?
You can apply by sending your updated CV to sofia.awan@residenceinnszr.com or by calling +971 4 215 0222.
What is the most important requirement for this role?
The most critical requirement is previous front-desk or guest-services experience, with Marriott experience strongly preferred.
Are flexible shifts required?
Yes, you must have the flexibility to work shifts, including weekends and holidays, as needed.
What is the salary for this position?
The salary is competitive and will be discussed with shortlisted candidates based on their qualifications and experience.
Where is this job located?
This is a full-time position based at Residence Inn by Marriott in Dubai, UAE.
