Customer Service Agent Jobs in UAE | DSC Facilities Services
DSC Facilities Services is hiring a Customer Service Agent in the UAE. 3-5 years UAE experience in Facilities Management required. CAFM software experience preferred.
About DSC Facilities Services
Care-Free Facility Management SolutionsDSC Facilities Services provide care-free facility management and maintenance solutions in hard and soft services that are affordable, cost effective and enhance the value of the equipment we maintain. We are constantly aware of the environment and initiate programs that reduce the carbon footprint of our activities.
DSC FS delivers a service to our clientele that is unmatched by our competitors. A service that is constantly improving through a KPI system that exposes any weakness and encourages change, improvement and development. Of utmost importance to us is to recognize and develop our staff performance. This enhances ownership and accountability and encourages competitiveness for higher performance. Also it provides growth and stability within the framework of our policy of developing and nurturing each employee through motivation, education and empowerment.
Job Overview
Job Summary
DSC Facilities Services is seeking a talented and customer-focused Customer Service Agent to join its team in the UAE. The role requires 3-5 years of UAE experience in Facilities Management companies, hands-on experience with CAFM software (preferably Lattice), and excellent communication skills. The ideal candidate will handle client inquiries and coordinate effectively with internal teams.
Key Responsibilities
- Handle client inquiries and provide exceptional customer service.
- Coordinate effectively with internal teams to resolve client issues.
- Utilize CAFM software (Lattice) to manage and track service requests.
- Maintain accurate records of client interactions and service delivery.
- Ensure timely and professional response to all customer inquiries.
Qualifications & Requirements
The ideal candidate for this Customer Service Agent vacancy in the UAE must meet the following criteria:
Mandatory Requirements
- 3 to 5 years of UAE experience in Facilities Management companies.
- Hands-on experience with CAFM software, preferably Lattice.
- Excellent communication and customer service skills.
- Ability to handle client inquiries and coordinate effectively with internal teams.
Preferred Qualifications
- Bachelor's degree in Business Administration, Facilities Management, or a related field.
- Strong organizational and problem-solving skills.
- Knowledge of hard and soft FM services.
How to Write a Strong CV for This Role
- 1Highlight your 3-5 years of UAE experience in Facilities Management with specific examples of client service and coordination.
- 2Emphasize your hands-on experience with CAFM software, especially Lattice.
- 3Include keywords like "Customer Service Agent", "Facilities Management", "CAFM", "Lattice", "Client Coordination", and "UAE" for ATS.
- 4Showcase your communication skills and ability to handle client inquiries effectively.
- 5Keep it to 1-2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Agent position at DSC Facilities Services?
You can apply by sending your CV to careers.fs@dsc.ae with the subject line "Customer Service Agent" as specified in the job posting.
What is the most important requirement for this role?
The most critical requirements are 3-5 years of UAE experience in Facilities Management and hands-on experience with CAFM software, preferably Lattice.
What experience is needed for this Customer Service Agent job?
Candidates must have 3-5 years of experience in Facilities Management in the UAE with strong customer service and coordination skills.
What is the salary for this Customer Service Agent role?
The salary is competitive and based on experience and qualifications. Specific details will be discussed with shortlisted candidates during the interview process.
When is the joining date for this position?
Immediate joining is preferred. Candidates who are available to start right away will be given priority.
