Customer Service Representative Jobs in Ajman, UAE | Gulfa Mineral Water and Processing Industries L.L.C
Gulfa is hiring a proactive Customer Service Representative with Arabic and English fluency, e-commerce experience, and strong customer handling skills.
About Gulfa Mineral Water and Processing Industries L.L.C
A trusted UAE name in premium beverages, mineral water, and consumer goods distribution since 1975.
Since 1975, Gulfa Mineral Water has been synonymous with purity, quality, and trust in the UAE. For 50 years, the company has provided families, businesses, and institutions with premium water that meets high standards.
Today, Gulfa has evolved into a leading distributor of premium beverage brands, using decades of expertise in quality, logistics, and market understanding to deliver value to partners and consumers across the UAE.
Gulfa’s portfolio spans natural mineral water, luxury European hydration, innovative kids’ beverages, authentic local honey products, and lifestyle consumer goods across all seven emirates.
Job Overview
| Position | Customer Service Representative |
| Company | Gulfa Mineral Water and Processing Industries L.L.C |
| Location | Ajman, UAE |
| Industry | Beverages, FMCG & Distribution |
| Employment Type | Full-time |
| Experience | Minimum 3+ years in customer service |
| Education | Relevant diploma or bachelor’s degree preferred |
| Joining | Immediate or as per company requirement |
| Salary | Competitive (based on experience) |
Job Summary
Gulfa is looking for a proactive and customer-focused Customer Service Representative to manage customer interactions across multiple channels. The role requires strong Arabic and English communication skills, e-commerce platform experience, customer engagement understanding, and the ability to resolve queries and complaints in a timely and professional manner.
Qualifications & Requirements
The ideal candidate for this Customer Service Representative vacancy in Ajman must meet the following criteria:
Mandatory Requirements
- Minimum 3+ years of experience in customer service.
- Must be fluent in Arabic and English, both spoken and written.
- Experience in e-commerce platforms and customer handling.
- Strong problem-solving, communication, and customer engagement skills.
- Ability to handle customer queries, complaints, and provide timely resolutions.
Preferred Skills
- Understanding of marketing concepts and customer engagement.
- Experience supporting customers across multiple channels.
- Positive attitude, team-player mindset, and customer-first approach.
General Eligibility
- Must be able to work full-time in Ajman, UAE.
- Should be professional, reliable, detail-oriented, and comfortable working in a growing team environment.
How to Write a Strong CV for This Role
- 1Highlight your 3+ years of customer service experience, especially handling queries, complaints, and timely resolutions.
- 2Clearly mention Arabic and English fluency, including spoken and written communication skills.
- 3Include keywords like "Customer Service Representative", "E-commerce", "Ajman" for ATS.
- 4Add measurable achievements such as improved response time, customer satisfaction scores, complaint resolution rates, or order support volume.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Representative role at Gulfa?
You can apply by sending your updated CV to recruitment@gulfa.ae with the subject line "Customer Service Representative – Ajman".
What is the most important requirement for this Customer Service Representative job?
The most important requirement is fluency in Arabic and English along with strong customer service, problem-solving, and communication skills.
How much experience is needed for this role?
Candidates should have a minimum of 3+ years of experience in customer service, preferably with e-commerce platform and customer handling exposure.
What is the salary for the Customer Service Representative vacancy in Ajman?
The salary is competitive and will depend on the candidate’s customer service experience, language skills, and suitability for the role.
When is the joining date for this Customer Service Representative position?
The joining date has not been specified. Candidates available immediately or within a reasonable notice period may be preferred.
