Customer Service Executive Jobs in UAE | Al Fardan Exchange
Al Fardan Exchange is hiring entry-level Customer Service Executives for rotational, 6-days-a-week roles across the UAE.
About Al Fardan Exchange
Licensed UAE Exchange and Financial Services ProviderAl Fardan Exchange has been serving customers across the UAE for over five decades through secure money transfers, seamless payments, currency exchange, trusted payroll solutions and more.
Founded in 1971 and licensed by the Central Bank of the UAE, Al Fardan Exchange makes managing money simpler, faster and more accessible through the AlfaPay app and its wide branch network across the seven emirates.
Job Overview
Job Summary
Al Fardan Exchange is looking for energetic graduates to begin or grow their careers in customer service, financial services and the exchange industry. The role involves supporting customers professionally, resolving queries efficiently and maintaining customer confidentiality at all times.
Key Responsibilities
- Support and guide customers with professionalism.
- Resolve customer queries efficiently and on time.
- Safeguard customer confidentiality while handling service requests.
Qualifications & Requirements
The ideal candidate for this Customer Service Executive vacancy in UAE must meet the following criteria:
Mandatory Requirements
- Graduate degree in any discipline.
- Strong communication and multitasking skills.
- Fast typing skills and good computer proficiency.
- Flexibility to work rotational shifts, 6 days a week.
- Fluency in Arabic is required.
Preferred Profile
- Entry-level graduates with up to 3 years of customer service, front office or back office experience are encouraged to apply.
- Team spirit, punctuality and accountability are important for success in this role.
- Preferred nationalities include Egyptian, Moroccan, Yemen, Jordan and Ethiopian candidates.
General Eligibility
- Must be passionate about people and eager to build a career in the exchange or financial services industry.
- Must be willing to work in a customer-facing environment across the UAE.
How to Write a Strong CV for This Role
- 1Highlight your customer service, front office or back office experience, even if it is entry-level or internship-based.
- 2Mention your graduate degree, Arabic fluency, computer proficiency and typing speed if available.
- 3Include keywords like "Customer Service Executive", "Arabic fluency", "UAE" for ATS.
- 4Add examples of query handling, multitasking, confidentiality, punctuality or customer support achievements.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Executive job at Al Fardan Exchange?
Send your updated CV to wehire@alfardanexchange.com with the subject line "Customer Service Executive – UAE".
What is the most important requirement for this role?
The most important requirements are strong communication skills, Arabic fluency, computer proficiency and flexibility to work rotational shifts.
How much experience is needed for this Customer Service Executive vacancy?
This is an entry-level role, and graduates with up to 3 years of experience in customer service, front office or back office roles can apply.
What is the salary for the Customer Service Executive job in UAE?
The salary has not been disclosed in the job details and is expected to be competitive based on the candidate profile.
What is the work schedule for this role?
The role requires rotational shifts and a 6-days-a-week work schedule.
