Customer Service Executive Jobs in UAE | Hawk Freight Services FZE
Hawk Freight Services FZE is hiring an experienced Customer Service Executive in the UAE to manage import and export shipments, client coordination, documentation, and cargo movement updates.
About Hawk Freight Services FZE
Dubai-based logistics and freight forwarding company connecting businesses to global supply chain solutions.
Since its establishment in Dubai in 2003, Hawk Freight Services FZE has emerged as a steadfast force in the logistics industry. The company’s journey began in the UK in 1987, and over the years it has built extensive experience supported by innovation and comprehensive logistics solutions.
At Hawk Freight Services, the mission is connecting businesses to the world through reliable logistics solutions. As a global freight partner, the company focuses on redefining standards of efficiency and reliability in the transportation industry.
Committed to precision and innovation, Hawk Freight Services FZE serves as a trusted gateway to seamless supply chain solutions. Its team works to ensure cargo reaches its destination with speed, accuracy, and dependable customer support.
The company handles diverse cargo for a global client base, including medical, oil field-related, automotive, electronics, IT products accessories, and cosmetics. Hawk Freight Services FZE tailors its services to specific market needs with a strong focus on time-sensitive cargo and competitive logistics solutions.
Job Overview
| Position | Customer Service Executive |
| Company | Hawk Freight Services FZE |
| Location | UAE |
| Industry | Freight Forwarding & Logistics |
| Employment Type | Full-time |
| Experience | 2–3 years in freight forwarding; UAE experience preferred |
| Education | Relevant logistics, supply chain, business, or related qualification preferred |
| Joining | Immediate or as per company requirement |
| Salary | Competitive (based on experience) |
Job Summary
Hawk Freight Services FZE is looking for a motivated Customer Service Executive to support import and export shipment operations across the UAE. The role involves coordinating with clients, carriers, and customs authorities, preparing shipping documents, resolving customer queries, and ensuring smooth cargo movement from start to finish.
Key Responsibilities
- Handle import and export shipments end-to-end.
- Coordinate with clients, carriers, and customs authorities.
- Prepare and process shipping documents accurately.
- Provide timely shipment updates, support, and solutions to clients.
- Manage customer queries and ensure smooth cargo movement.
Qualifications & Requirements
The ideal candidate for this Customer Service Executive vacancy in the UAE must meet the following criteria:
Mandatory Requirements
- 2–3 years of experience in freight forwarding.
- UAE freight forwarding experience is preferred.
- Strong knowledge of import and export operations and documentation.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office and freight management systems.
General Eligibility
- Must be able to work in the UAE.
- Should be comfortable coordinating with clients, carriers, customs authorities, and internal operations teams.
- Experience handling time-sensitive cargo, customer updates, and logistics documentation will be an advantage.
How to Write a Strong CV for This Role
- 1Highlight your 2–3 years of freight forwarding experience, especially import and export shipment handling from start to finish.
- 2Mention shipping documentation, customs coordination, carrier coordination, freight management systems, and MS Office skills clearly.
- 3Include keywords like "Customer Service Executive", "Freight Forwarding", "UAE" for ATS.
- 4Add measurable achievements such as shipments handled, clients supported, documentation accuracy, cargo updates managed, or deadline improvements.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Executive job at Hawk Freight Services FZE?
You can apply by emailing your updated CV to info@hawkdxb.com with the subject line "Customer Service Executive – UAE".
What is the most important requirement for this Customer Service Executive role?
The most important requirement is 2–3 years of freight forwarding experience with strong knowledge of import and export operations and shipping documentation.
How much experience is needed for this vacancy?
Candidates should have 2–3 years of freight forwarding experience. UAE experience is preferred for this role.
What is the salary for the Customer Service Executive position?
The salary is competitive and may depend on the candidate’s freight forwarding experience, UAE market exposure, and logistics operations skills.
Where is this Customer Service Executive job located?
This Customer Service Executive vacancy is located in the UAE.
