Customer Service Team Leader
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Description
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Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns.
Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback.
Job Details
- Title : Customer Service Team Leader
- Company Name : Apparel Group
- Industry: e-Commerce
- Career: Permanent
- Job Location: Dubai
- Salary: Will be discuss
- Experience: Min 1 years experience
- Job Type: Full Time
- Gender: Male/Female
- Nationality: Any
Responsibilities
- Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring
- Provide interval updates to the team, sharing hourly progress versus SLA targets
- Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
- Serve as the first line of defense for escalations for the broader Customer Service team
- Stay up-to-date about the knowledge base for products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates
- As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support
- In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team
- Promote a positive and friendly environment supporting good morale and cooperation
Requirements
- Experience in a Customer Service lead role
- Highly effective team management skills
- Order processing & inventory management skills
- Demonstrate exceptional interpersonal skills
- Ability to set targets & streamline processes
- Experience within a not for profit environment is preferred
About Company Profile
Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, Apparel Group caters to thousands of eager shoppers through its 1900+ retail stores and 75+ brands on all platforms while employing over 16,500 multicultural staff.
Apparel Group has carved its strong presence in the GCC and expanded thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
How to Apply?
Interested candidates who wish to know more details about latest jobs at Apparel Group and to apply for Apparel Group directly - View & Apply
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