IT Technical Support Jobs in Dubai, UAE | Keturah
Join Keturah as an IT Technical Support professional with 3-5 years UAE experience. Manage Microsoft 365 administration, network troubleshooting, and end-user support.
About Keturah
Redefining luxury living through elegance, wellness, and natureKeturah has been created with a singular vision: to redefine luxury living through a seamless blend of elegance, wellness, and nature. With a focus on delivering unparalleled experiences, Keturah is committed to setting new benchmarks in the ultra-luxury real estate market, elevating the concept of home to a sanctuary that nourishes the mind, body, and spirit.
Our philosophy centers around the belief that true luxury goes beyond aesthetics—it is a way of life. Each Keturah development is crafted to provide an immersive experience that integrates state-of-the-art wellness features, sustainable design, and biophilic architecture. Our projects are meticulously designed to enhance well-being, incorporating elements of bio-living that connect residents with nature while promoting a balanced, harmonious lifestyle.
Job Overview
Job Summary
Keturah is seeking an experienced IT Technical Support professional with 3-5 years of UAE experience to join our technology team. The role encompasses Microsoft 365 administration, Windows and hardware troubleshooting, network support, and end-user service delivery. The ideal candidate will have strong knowledge of Teams, SharePoint, OneDrive, and cybersecurity principles. Knowledge of Copilot and automation platforms is preferred. This is an excellent opportunity to contribute to the IT infrastructure of a leading luxury real estate developer.
Key Responsibilities
- Administer and maintain Microsoft 365 environment including Teams, SharePoint, and OneDrive.
- Provide technical support for Windows operating systems, hardware, software, and network troubleshooting.
- Manage IT infrastructure and deliver high-quality end-user support services.
- Implement and maintain cybersecurity measures to protect organizational data and systems.
- Support the deployment and management of automation platforms and Copilot tools.
- Document IT processes, procedures, and troubleshooting guides.
- Collaborate with cross-functional teams to ensure seamless IT service delivery.
Qualifications & Requirements
The ideal candidate for this IT Technical Support vacancy in Dubai must meet the following criteria:
Mandatory Qualifications
- 3 to 5 years of UAE experience in IT technical support or a related role.
- Proven expertise in Microsoft 365 administration (Teams, SharePoint, OneDrive).
- Strong knowledge of Windows, hardware, software, and network troubleshooting.
- Experience in cybersecurity and end-user support.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
General Eligibility
- Knowledge of Copilot and automation platforms is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Immediate availability to join.
How to Write a Strong CV for This Role
- 1Highlight your Microsoft 365 administration experience and list specific platforms (Teams, SharePoint, OneDrive) with years of hands-on exposure.
- 2Showcase your UAE experience prominently and mention specific industries or organizations you have supported in the region.
- 3Include keywords like "IT Support", "Microsoft 365", "Network Troubleshooting", "Dubai" for ATS.
- 4Quantify your achievements such as "supported X users" or "reduced ticket resolution time by X%".
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the IT Technical Support position?
To apply, send your CV to hr@mag.global with the subject line "IT Technical Support – Dubai".
What is the most important requirement for this role?
The most critical requirement is 3-5 years of UAE experience in IT technical support, combined with strong Microsoft 365 administration and network troubleshooting skills.
How much experience is needed for this IT Technical Support job?
This role requires a minimum of 3 to 5 years of UAE experience in IT technical support or a related IT role.
What is the salary for this position?
The salary for this position is competitive and commensurate with experience. It will be discussed during the interview process.
When is the joining date?
We are looking for someone who can join immediately. Please ensure your availability before applying.
