Customer Service Executive Jobs in Sharjah, UAE | Medon Pharmacy
Medon Pharmacy, one of the UAE's leading retail pharmacy groups, is hiring a Customer Service Executive for its e-commerce team in Sharjah, with freshers welcome to apply.
About Medon Pharmacy
Retail Pharmacy GroupMedon Pharmacy is one of the leading retail pharmacy groups in the UAE, with a strong presence of 50 plus outlets and a trusted network of over 1,000 active corporate clients. The group offers coverage under 30 plus insurance plans, making healthcare accessible and convenient for its customers.
Recognised by the Dubai Health Authority, the UAE Ministry of Health, and the Dubai Government, Medon Pharmacy is committed to delivering top-class pharmaceutical products and services. Every medicine is carefully procured, thoroughly reviewed by expert pharmacists, and stored in compliance with international standards to ensure quality and safety.
Job Overview
Job Summary
Medon Pharmacy is seeking a friendly, patient, and customer-focused Customer Service Executive to join its online support team in Sharjah. The role is the first point of contact for customers across Medon Online, 800 Pharma, and all group e-commerce stores, handling enquiries, orders, delivery updates, and support requests via phone, WhatsApp, email, and chat. This is an entry-level position, with freshers welcome and a key focus on fast responses, accurate support, and excellent customer experience.
Qualifications & Requirements
The ideal candidate for this Customer Service Executive vacancy in Sharjah must meet the following criteria:
Requirements
- Freshers are welcome; any customer-facing or retail experience is a plus.
- High school diploma required; Bachelor's degree preferred.
- Comfortable using computers, smartphones, messaging apps, and basic office software.
- Good spoken and written English; Arabic and/or Hindi or Malayalam is a strong advantage for serving the customer base.
Skills
- Friendly, patient, and customer-focused attitude.
- Clear and polite communication, both written and verbal.
- Good listening skills and a genuine willingness to help.
- Able to stay calm and professional under pressure.
- Quick learner, dependable, and a positive team player.
- Basic problem-solving and a sense of ownership over customer issues.
How to Write a Strong CV for This Role
- 1Highlight your customer-focused, friendly attitude and any customer-facing or retail experience, even if you are a fresher.
- 2List the languages you speak, especially English plus Arabic, Hindi, or Malayalam, as these are a strong advantage.
- 3Include keywords like "Customer Service Executive", "e-commerce support", "Sharjah" for ATS.
- 4Show any measurable strengths such as queries handled, response times, or customer satisfaction from past roles or internships.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Executive job at Medon Pharmacy?
Apply online through the Medon Pharmacy careers page at https://medon.ae/careers-healthcare-careers. Only shortlisted candidates will be contacted.
Can freshers apply for this role?
Yes. This is an entry-level role and freshers are welcome, though any customer-facing or retail experience is a plus.
What is the most important requirement for this role?
A friendly, customer-focused attitude with good spoken and written English. Arabic, Hindi, or Malayalam is a strong advantage, and a high school diploma is required.
What channels will I handle customer support on?
You will support customers via phone, WhatsApp, email, and chat across Medon Online, 800 Pharma, and group e-commerce stores.
Where is the job located?
The role is based in Sharjah, UAE.
