Customer Service Executive Jobs in Dubai, UAE | Champs Sports Club
Customer Service Executive vacancy in Dubai for candidates with fitness and sports industry experience, strong communication skills and a customer-first approach.
About Champs Sports Club
A leading Dubai sports and fitness club focused on wellbeing, performance and community.
Located in the vibrant city of Dubai, UAE, Champs Sports Club is a top destination for fitness lovers and athletes. More than just a sports club, Champs is a community-focused establishment dedicated to improving lives through sports and fitness.
At Champs Sports Club, the aim is to create a culture of passion and commitment to wellbeing. Its modern facilities and experienced coaches provide exceptional fitness experiences tailored to members' diverse needs and goals.
Champs offers cutting-edge equipment and innovative training programs to raise the bar for fitness services in the area. Whether members are seasoned athletes or just starting their fitness journey, the inclusive and friendly atmosphere encourages everyone to reach their personal best.
Job Overview
| Position | Customer Service Executive |
| Company | Champs Sports Club |
| Location | Dubai, UAE |
| Industry | Fitness & Sports Club |
| Employment Type | Full-time |
| Experience | Minimum 3 years in a similar role within the fitness and sports industry |
| Education | Relevant customer service, business or hospitality qualification preferred |
| Joining | Not specified |
| Salary | Competitive (based on experience) |
Job Summary
Champs Sports Club is seeking a passionate and professional Customer Service Executive to support members and clients at its leading Sports & Fitness Club in Dubai. The ideal candidate will provide exceptional customer support, handle inquiries, resolve concerns and maintain strong knowledge of club offerings and promotions.
Key Responsibilities
- Provide outstanding support and service to customers, ensuring a positive experience.
- Assist in managing customer inquiries and resolving concerns professionally.
- Maintain a strong understanding of the club’s offerings, services and promotions.
Qualifications & Requirements
The ideal candidate for this Customer Service Executive vacancy in Dubai must meet the following criteria:
Mandatory Requirements
- Minimum 3 years of experience in a similar role within the fitness and sports industry.
- Strong interpersonal and communication skills with a pleasing personality.
- Proven ability to deliver exceptional customer service.
- Ability to manage customer inquiries and resolve concerns with professionalism.
Preferred Requirements
- Fluency in Arabic is a plus.
- Previous customer service experience in a premium fitness club, gym, sports club or wellness environment is preferred.
General Eligibility
- Ability to work full-time in Dubai, UAE.
- Customer-focused mindset with professionalism, patience and attention to detail.
- Ability to learn and explain club packages, promotions and service offerings clearly.
How to Write a Strong CV for This Role
- 1Highlight your 3+ years of customer service experience in the fitness, sports, gym or wellness industry.
- 2Mention language skills, especially Arabic fluency if applicable, along with communication and complaint-handling experience.
- 3Include keywords like "Customer Service Executive", "fitness club", "Dubai" for ATS.
- 4Add measurable achievements such as improved member satisfaction, resolved complaints, increased renewals or supported promotions.
- 5Keep it to 1–2 clean pages — recruiters scan in 30 seconds.
- 6Send your CV as a PDF to preserve formatting on every device.
Frequently Asked Questions
How do I apply for the Customer Service Executive role at Champs Sports Club?
Send your updated CV to recruitment@champs-sportsclub.com with the subject line "Customer Service Executive – Dubai".
What is the most important requirement for this role?
The most important requirement is minimum 3 years of customer service experience in a similar role within the fitness and sports industry.
How much experience is needed?
Candidates should have minimum 3 years of experience in a similar customer service role within the fitness and sports industry.
What is the salary for this Customer Service Executive job in Dubai?
The salary is not mentioned in the job post and is expected to be competitive based on experience.
When is the joining date?
The joining date has not been specified. Shortlisted candidates can confirm availability directly with the employer.
