Description
With an incredible portfolio of food & beverage products, NFPC currently has a fantastic opportunity for a talented Cooler Workshop Technician to join our team.
The role holder will provide technical leadership and hands‑on support to the Sales & Distribution teams by overseeing cooler maintenance, sanitization, and equipment repair. Ensure timely, safe, and high‑quality execution of service jobs by coordinating and managing field technicians, enforcing safety and quality standards, and liaising with operations and service departments to optimize workflow and customer satisfaction. Monitor work progress, maintain service documentation, and drive continuous improvement to reduce downtime and improve cooler performance.
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Positions:
- Cooler Workshop Supervisor
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As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:
- Supervise and coordinate technicians performing installation, maintenance, refurbishment, and repair of coolers.
- Plan and manage the preparation and servicing of workshop units per the preventive maintenance schedule.
- Diagnose and resolve technical issues, implementing effective troubleshooting and corrective actions.
- Provide technical guidance, hands‑on training, and ongoing support to technicians and workshop staff.
- Monitor recurring faults by tracking the percentage of coolers needing repeated repairs and drive corrective measures.
- Assign and dispatch technicians for service calls; ensure accurate diagnosis, repair, and adjustments on site.
- Ensure customer complaints are logged, investigated, and resolved promptly and professionally.
- Track and report average turnaround time for repairs—from workshop receipt to redeployment—and implement improvements to reduce delays.
- Build and maintain strong relationships with NFPC customers by delivering reliable, timely service and ensuring high customer satisfaction.
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Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- 3+ years’ experience in cooler or refrigeration repair and maintenance.
- Demonstrated leadership experience with the ability to supervise and motivate technicians.
- Solid analytical and problem‑solving abilities to identify root causes and implement corrective actions.
- Excellent organizational skills for scheduling, workshop management, and inventory control.
- Good verbal and written communication and strong interpersonal skills for customer and cross‑functional coordination.
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About Company:
NFPC (National Food Products Company) was founded in 1971 with the establishment of a dairy production facility in Abu Dhabi.
With Milco starting its operations in the UAE capital, we were committed from the start to two basic principles: quality and service.
In 1977, NFPC started its own manufacturing plant for plastic cups, Modern Plastic Company, MPC, a second addition to the group and another first for the UAE.
In 1976, a group was established to import dairy products from Europe. The operation grew quickly and a joint venture company, in partnership with the Danish/Swedish cooperative Arla, was established. Arla’s best-selling brands in the region are Lurpak, Three Cows, and Puck.
In 1981, long-life milk and fruit juices were added to the NFPC product portfolio when we bought Lacnor, a French-owned enterprise based in Sharjah, UAE.
In 1984, when Oasis started its operation, we established the UAE’s first bottled water plant and started a trend that has made the country one of the world’s highest per capita consumers of bottles of water. Oasis Pure Water introduced its PET bottle range after the 5-gallon best-selling line in 1997 to cater to consumers’ on-the-go needs. It expanded its portfolio in 2005 by adding Blu Sparkling Water to its products.
In 2019, NFPC fulfilled its visionary milestone of the development of "Mega Plant" at KEZAD, a manufacturing cluster with 752,000 square metres that soon became a state-of-the-art example of innovation and software integration, combining the manufacturing units of Lacnor, Milco, Melco, Gulf & Safa, Oasis, and Blu into one cluster.
NFPC is one of the premier food and beverage companies in the Middle East, a position we have won by responding to and fulfilling our customers' needs and expectations, looking after our employees, and maintaining a high level of flexibility in our operations.
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How to Apply?
To be considered for any career position at National Food Products Company, please apply through the application form or send your updated CV in Word or PDF format to Here
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