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We’re Hiring: Operations Manager – Café, Food Service, Events & Pop-Ups (Multi-Branch)
We are looking for an experienced Operations Manager to oversee and drive operational excellence across multiple café branches, while also managing events, pop-ups, kiosks, and temporary outlets. This role is critical in ensuring brand consistency, food safety compliance, strong financial performance, and an exceptional customer experience across all locations.
Description
Positions:
- Operations Manager
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- Oversee daily operations across all café branches
- Ensure consistent implementation of SOPs, brand standards, and service guidelines
- Conduct regular branch visits, audits, and performance reviews
- Plan, execute, and manage events, pop-ups, kiosks, and temporary outlets
- Coordinate staffing, logistics, setup, and breakdown for events
- Ensure food safety, hygiene, and quality standards across all operations
- Lead, coach, and support Store Managers and event teams
- Manage budgets, costs, sales performance, and profitability
- Oversee inventory management, suppliers, and equipment coordination
- Ensure compliance with local regulations and labor laws
- Support new branch openings and business growth initiatives
- Key Performance Indicators (KPIs)
- Sales growth and profitability
- Event and pop-up performance
- Customer satisfaction
- Labor and food cost control
- Compliance and audit results
- Staff engagement and retention
Requirements
- Bachelor’s degree in Hospitality, Business, or a related field
- 5–8 years of experience in F&B operations with multi-branch exposure
- Proven experience managing events and pop-ups
- Strong leadership, operational, and financial management skills
- Skills & Competencies
- Multi-site operations management
- Event planning and execution
- Budgeting and cost control
- Strong communication and leadership abilities
- Problem-solving and decision-making skills
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About Company:
Simple Indulgence delivered across the Middle East since 2011
Home Bakery was born out of a natural love of baking and a passion for how the simple act of eating dessert makes people feel.
The story originated in a home kitchen by founder Hind Al Mulla, who took great pleasure from providing happiness to her customers through her food. Home Bakery soon expanded largely through a craze of social media followers which soon built up an undisputed reputation for her irresistable desserts. The business began to develop and popularity grew quickly, purely down to the creativety, beauty and taste of the products. A loyal established customer base was formed and a barrage of new enquiries flooded in from the surrounding areas, which led to demand calling for a larger supply. The small home grown company was ready to be formed in to a brand and the Home Bakery story evolved in to a commerical business, resulting in their flagship store in Dubai opening in 2014
How to Apply?
To be considered for any career position at Home Bakery, please apply through the application form or send your updated CV in Word or PDF format to Here
Interested candidates can send your CV to:
- careers@homebakery.ae
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