- Location: Dubai
- Job Type: Full-Time
Description
Dubai Sports City is looking to expand the team with a dedicated, proactive and customer-oriented Help Desk Agent who will serve as the primary point of contact for all incoming help desk inquiries related to facilities management services. As a Help Desk Agent, you will be responsible for managing service requests, troubleshooting issues and ensuring timely and efficient resolutions. Your role will be crucial in maintaining the smooth operation of our clients' facilities by delivering exceptional customer service and technical support.
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Positions:
- Help Desk Agent
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Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- Proven experience of at least 3 years in a help desk or customer service role, preferably within the facilities management or similar industry Strong problem-solving and troubleshooting skills, with the ability to manage multiple service requests simultaneously.
- Excellent communication skills, both written and verbal.Proficiency with help desk software and tools (e.g., CAFM, ServiceNow, Freshdesk).
- Ability to work independently and collaboratively in a fast-paced environment.Detail-oriented with strong organizational skills.
- Familiarity with basic building systems and maintenance processes is a plus.
- A positive attitude, excellent interpersonal skills and a customer-first mindset.
- Open to work night shifts as required
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About Company:
DSC Facilities Services provide care free facility management and maintenance solutions in hard and soft services that are affordable, cost effective and enhance the value of the equipment we maintain. We are constantly aware of the environment and initiate programs that reduce the carbon footprint of our activities. DSC FS delivers a service to our clientele that is unmatched by our competitors. A service that is constantly improving through a KPI system that exposes any weakness and encourages change, improvement and development.
Of utmost importance to us is to recognize and develop our staff performance. This enhances ownership and accountability and encourages competitiveness for higher performance. Also it provides growth and stability within the framework of our policy of developing and nurturing each employee through motivation, education and empowerment.
The DSC FS Integrated service approach can provide you with a complete facilities management solution allowing you to focus on core business operations. You can then relax safe in the knowledge that all of your property and facilities infrastructure, including core service lines including, take over snagging and building health are expertly-delivered and compliant.
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How to Apply?
If you are a proactive, customer-focused individual with a passion for problem-solving, we'd love to hear from you! Please submit your resume and cover letter to recruitment@dsc.ae with “HD-FS25” in subject line.
Dubai Sports City is an equal opportunity employer and values diversity in our workplace. We encourage all qualified individuals to apply.
Interested candidates can send your CV to:
- recruitment@dsc.ae
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