Description
We are hiring a Service Advisor.
We are looking for a dedicated and experienced professional with strong technical and customer service skills, preferably in the refrigeration or automotive industry.
The ideal candidate will be responsible for managing customer interactions, coordinating service operations, and ensuring timely and high-quality repair services.
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Positions:
- Service Advisor
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As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:
- Coordinating with customers regarding necessary repairs, preparing quotes to customers and collecting payments after repairs are completed.
- Submitting work orders to technician, directing customers to available customers.
- Review and verify unit warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs.
- Liaising with customers, sales representatives, and service technicians to determine repair and service timelines.
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience.
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Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- Minimum 5 Years of proven work experience as a Service Advisor or Similar Role in Refrigeration Industry.
- Must have a strong technical experience into automotive industry (Transport Refrigeration experience or knowledge will be added advantage)
- Qualification: Engineering graduate or diploma in Engineering
- Proficiency with Oracle ERP Application.
- Must have UAE Driving License
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About Company:
Established in 2006, Al Shirawi Industries stands as a leading entity in infrastructure and temperature-sensitive machinery. Our Road Making Machinery Division is committed to transforming the construction industry with innovative machinery, ensuring efficiency, sustainability, and superior road infrastructure. Concurrently, our Transport Refrigeration Solutions ensure the highest standards of freshness and safety for goods in transit by providing meticulous temperature control. These divisions, anchored in innovative approaches and unwavering dedication to customer satisfaction, underscore our commitment to excellence and the future of cohesive transport solutions.
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How to Apply?
If you meet the above criteria and are ready to grow your career with us, please send your resume and cover letter to careers.asi@alshirawi.ae, using “Service Advisor” as the subject line.
Interested candidates can send your CV to:
- careers.asi@alshirawi.ae
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