Description
The CRM Data Analyst is responsible for analyzing customer data to improve customer retention, satisfaction, and loyalty. This role involves working closely with the customer service and support teams to identify opportunities for enhancing the customer experience, reducing churn, and increasing customer lifetime value. This role also involves gathering, processing, and interpreting data related to customer acquisition efforts, identifying trends, and providing actionable insights to optimize sales strategies.
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Positions:
- Data Analyst
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As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:
- Analyze customer behavior and feedback data to gain insights into customer needs, preferences, and pain points.
- Data processing for aftersales activities
- Monitor customer churn and retention rates.
- Identify opportunities to enhance the post-purchase customer journey.
- Analyze customer feedback, complaints, and service requests to improve service quality.
- Create reports and presentations to communicate data-driven insights and recommendations to the retention team and management.
- Suggest improvements to customer service processes based on data analysis.
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Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- Bachelor's degree in Data Analytics, Business, or a related field.
- Proven experience in data analysis, particularly in a CRM or customer retention context.
- Proficiency in data analysis tools (e.g., Power BI, MS Access, Excel, SQL) and data visualization tools.
- Strong problem-solving skills and the ability to translate data into actionable insights.
- Excellent communication and collaboration skills.
- Detail-oriented and able to work independently.
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About Company:
Al Habtoor Motors- part of @AlHabtoorGroup is one of the leading automobile distributors in the UAE today and has become synonymous with global brands such as Mitsubishi along with an impressive stable of high-end, luxury cars such as Bentley and Pagani.
Established in 1983, the company has earned an enviable reputation for delivering first class customer service and highly professional technical support. It has an empowering work ethic and its philosophy is based on the total commitment of its employees, recognized as its most valuable asset.
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How to Apply?
To be considered for any career position at Al Habtoor Motors, please apply through the application form or send your updated CV in Word or PDF format to Here
Interested candidates can send your CV to:
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