Customer Service Representative
Description
The Customer Service Representative will deliver a safe, reliable, world class and customer focused station environment and train service.
Job Details
- Title : Customer Service Representative
- Company Name : Serco Group
- Industry: Public Services
- Career: Permanent
- Job Location: Dubai
- Salary: Will be discuss
- Experience: Min 1 years experience
- Job Type: Full Time
- Gender: Male/Female
- Nationality: Any
Responsibilities
- Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
- Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
- Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
- Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
- Provide ticket sales, train services information and respond to passenger enquiries.
What we are looking for in our candidates:
- A mature, proactive and responsible approach to work with initiative and problem solving capability.
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisations.
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Good literacy and numeracy skills required for the role.
Requirements
- Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
- A minimum of 2 years of experience as frontline staff delivering customer service in a Metro station or equivalent;
- A minimum of 1 year of experience of driving passengers in a safe manner according to prescribed routes.
- Preferably a certified passenger train driver.
About Company Profile
Our broad cross sector and international experience means we can transfer emerging best practice, share new service innovations and improve the performance of the public services we manage.
A strong public sector ethos runs through our organisation which is why you will always find our people are motivated to make a positive difference. We constantly evaluate our performance and the efficiency of our operations, as well as the outcomes we achieve for citizens.
How to Apply?
Interested candidates who wish to know more details about latest jobs at Serco and to apply for Serco directly - View & Apply
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