As a security operations center operator, or SOC operator, you monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for industrial, business, or residential customers. You respond to medical crises, safety incidents, natural disasters and other emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required. Your duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the SOC, and filing incident reports. In some roles, you are responsible for monitoring social media and other news and information channels to support threat identification.
Jio is always looking out for people who can bring fresh perspective and ideas in the team. If you are someone who loves to explore limitless opportunities, shares our enthusiasm of going the extra mile and would want to be a part of the Digital India Movement, then Jio is the place you need to be in!
About Reliance Jio:
Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles.
Open Position:
Job Details
Company Name- Reliance Jio
Job Location- Navi Mumbai, India
Role- Security Monitoring, Incident Response, Log Integration
Nationality- Indian
Education- BE/MCA
Experience- L1 NIL, L2 3-6 yrs, L3 min 6 yrs
Gender- Male/Female
Salary- Discuss during an interview
Updated on- 18th April 2022
Responsibilities
- Coordinate with security and external partners during emergencies and routine events including fire alarms, door alarms and lost or missing items.
- Dispatch security officers, fire patrol officers, and EMS personnel as required.
- Provide exceptional customer service while supporting external partners with requests via email and/or phone.
- Able to think outside the box and solve problems with resources at hand.
- Assist in conducting investigations and able to update requestors in a timely manner.
- Monitor fire alarm systems, investigate and document as they come in to the internal fire team.
- Maintain and accurately log all equipment and keys signed out and returned by security.
- Properly document every incident that comes into the SOC and escalate to management as needed.
- Assist during afterhours with routine badging requests.
Requirements and skills
- Excellent communication skills, both written and verbal.
- Advanced computer skills and proficiency.
- Able to remain calm and handle high stress situations in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Able to work in a team environment.
- Self-motivated and able to multitask.
- Prior experience in dispatch, call center, or an SOC environment
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